Fedex case study | Human Resource Management homework help

FedEx Independent Contractors: Is the company Really Recruiting Employees? 


The use of independent contractors by package delivery companies appears to be a good idea. The arrangement requires a contractor to purchase the appropriate vehicles contract with a company that specializes in the delivery packages and complete delivery schedules on the basis of sound management approaches. The relationship ideally benefits both the delivery firm and the independent contractor because the company gets packages delivery without having to invest in and maintain the vehicles while the contractor get to run his or her organization based on individual preference.


Unfortunately, one or both parties can end up feeling slighted in this arrangement because of various control and monetary frustrations. By definition, independent contractors are not covered by certain employment laws and do not receive some benefits, but the loss of such protections are usually acceptable because the independent contractor operates as a separate business entity. However when a delivery company starts to directly supervise an independent contractor’s work the lines between contractor and employee become blurred. It is easy to understand why an independent contractor would want to be considered and employee and be entitled to important benefits and protections if control of contractor’s business is effectively being surrendered to Delivery Company.


FedEx has for some time utilized a multitude of independent contractors, many of which are single driver/ single vehicle outfits to augment its delivery service and the company has enjoyed many successes using this business model. Contractors must pass basic per-employment tests (Physical/drug screenings), be good drives with acceptable records, and possess and appropriate vehicle for deliveries. Drivers must also sign a nonnegotiable contract that specifies the nature of the working relationship with FedEx. The agreement sets forth fairly strict standards with regard to appearance and vehicle maintenance/operation (i.e., Drivers can’t use vehicles for personal use with the FedEx logo displayed), but the company does not specify how the deliveries are completed (i.e, routes, hours of operations, etc). Contractors are generally expected to work Tuesdays through Saturdays, and up to 60 hours within a typical workweek and drivers must complete training program that includes both classroom instruction and practical driving exercises. Drivers are changed with sufficient notice and provisions are specified in the contract about support for delivery volume (too much and too little). Pay is provided on factors such as delivery numbers, types of delivery numbers types of deliveries and safety record. 


Given these requirements, as well as the stringent working conditions that independent contractors must endure working with FedEx, drivers have looked for support from unions and lawyers, or have established drivers groups, in an effort to get recognized as legitimate employees of the company. These concerns have also led to many lawsuits directed at FedEx. Based on these problems it may be that FedEx needs to revise its agreement so that independent contractors don’t feel like they are employees of the company.     


Please read the case study at the end of Chapter 6 entitled “FedEx’s Independent


Contractors: Is the Company Really Recruiting Employees?”.


Write a 2 – 3 page paper.  Include a discussion of the following:

  • Describe why FedEx’s delivery agreement blurs the line between being an employee of the company and being an independent contractor for the company.
  • How should the company address the interpretative problems associated with its delivery agreement with independent contractors?


Include a cover sheet and 2-3 references.  Only  2 to 3 website reference will be allowed (not Wikipedia).  Please adhere to the Publication Manual of the American Psychological Association (APA), 6th ed., 2nd printing when writing and submitting assignments and papers.

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