Learning Goal: I’m working on a case studies case study and need support to help me learn.
Mr. Ibrahim is a deputy sales director for a multinational company operating in the Arab region. He has just been told that his salesperson “Sami” has been stealing from the company by submitting high expense reports and exaggerating his sales volume. Accordingly, he has received higher commissions than he deserved. The accounting department has proved that Sami was stealing. The CEO told Mr. Ibrahim to either correct the situation or he will lose his own job which made him unsure what to do as he neither wanted to lose his own job nor he wanted to lose his best salesperson because it will impact on the company’s sales revenues; which in turn, will reduce the company’s profits. Mr. Ibrahim thought that there might be an explanation for Sami’s behavior.
The HR team told Mr. Ibrahim that Sami must be terminated saying they cannot tolerate theft by its employees. They thought that if they cannot trust a salesperson, it will have a negative effect on all his dealing with customers and coworkers.
Assuming that you are in Mr. Ibrahim’s situation:
1.Would you agree with the HR decision?
2.Is there anything else would have done differently? If yes, what options do you have?
3.How would you convince the CEO to give Sami a second chance employment?
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