IT – Integrated Enterprise Systems – Case Study

Learning Goal: I’m working on a other case study and need an explanation and answer to help me learn.



You are requested to solve the issue of the Fantastic Pastry Shop and improve its process and performance by answering the following questions.

Question One

Explain the main Input, Process Activities, and Output of the Fantastic Pastry Shop Process. Then, calculate the current cycle time of the process? Also, calculate the throughput for this process in 1 hour? Further, find out the bottleneck activities?

Question Two

Model current (As-Is) process using BPMN 2.0 utilizing any tool such as Visio? Then analyze As-Is process from both time and quality perspectives (mention at least 1 issue related to time and 1 issue related to quality in the process)?

Question Three

Suggest at least 3 ideas for improving the current process from the following perspectives: a) employees’ perspective, b) equipment’s’ perspective, and c) IT & IS technologies perspective? Also explain how your suggestions will solve Fantastic Pastry Shop issues? Finally, propose the To-Be process model using BPMN 2.0 by utilizing any tools?

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